Get in Touch With Us
The best way to reach us is by email. Our address is [email protected], and we try to get back to everyone within a reasonable time — usually a day or two, sometimes a bit longer if things are busy. We read every message that comes in, so please don't hesitate to write if something is on your mind.
We're a small independent operation, so there's no call centre or live chat on our end. Just email. It keeps things manageable and means we can actually give each message proper attention rather than rushing through a queue.
What You Can Contact Us About
If you've spotted something on betplayau.com that looks wrong — a detail about BetPlay that seems outdated, a broken page, or anything that just doesn't sit right — we genuinely want to know. Keeping the site accurate matters to us, and reader feedback is honestly one of the better ways we catch things that slip through. Don't feel like you need to write a formal report either, a quick note is fine.
You're also welcome to get in touch with general questions about the site itself, how we approach our reviews, or anything along those lines. We can't offer personalised gambling advice or speak on behalf of BetPlay — for anything account-related or support-related, you'd need to contact the casino directly. That's just outside what we do here.
A Note on Response Times
We aim to reply within 48 hours on weekdays. Realistically, that's not always possible — there are quieter periods and busier ones. If a few days pass and you haven't heard back, feel free to follow up. Messages do occasionally land in spam folders on our side, so a follow-up is never a bother. We'd rather hear twice than miss something entirely.
Responsible Gambling Concerns
If you're reaching out about a gambling-related concern — whether it's about your own habits or someone close to you — please know we take that seriously. We're not a counselling service and we're not equipped to provide that kind of support directly, but we'd encourage you to contact a dedicated helpline. Organisations like Gambling Help Online are available around the clock and are far better placed to assist. Our contact page isn't the right channel for urgent matters, and we want to be upfront about that rather than give the impression we can help in ways we can't.